Multi-Monitor Support: Easily provide support in multi-monitor environments. Session Report: Easily track the time you spend supporting each customer. (Includes Send-Ctrl-Alt-Delete and Run as a Service.) Log In as Administrator: Perform system administrative tasks without interrupting the session in progress. Reboot / Reconnect: Restart your customers computer and automatically reconnect to the support session in progress. Live Chat: Chat in real time with your customers instead of staying on the phone the whole time.Īnnotation Tools: Both you and your customer can draw, highlight and point to items right on the screen. # Remote Control: With your customers permission, you can remotely take control of their desktop to provide service just as if you were sitting at their computer.įile Transfer: Instantly exchange files and folders with your customers. # Two-Way Screen Sharing: You and your customers can show instead of tell whats happening on your desktops, so you can get to the heart of the issue faster. One-Click Session Start: Save time by starting your support sessions in just one click. Handle more support requests in less timeĪssist up to eight attended or unattended customers at once Easily view and control your customers computers online to quickly resolve their technical issues. Provides you with live-support capability. Enable and view reports of customer satisfaction levels.Enable and view reports of technician performance.Assign support channels to specific technician groups.Create technician groups and assign permissions at a granular level.The Administration Center allows administrators to: Administrators can also create support channels - web-based links that automatically connect customers to technicians - and assign them to specific groups. This intuitive online interface is used by administrators to create and assign permissions for other administrators, technicians, and groups. Ability to stop remote control or disconnect at any time.Prompts to permit or deny technician access to all functions.Interactive chat and detailed session history.The applet provides remote customers with: The applet automatically removes itself from the remote PC at session conclusion. It's the interface through which technicians communicate with customers and conduct remote support. exe file automatically downloads to the remote PC. With the customer's permission, this small. Detailed system diagnostics, including reboot & reconnect.Chat interface with predefined replies, URL push, and file transfer.Desktop view and remote control, including whiteboard.Direct connection to the customer via code or emailed link.Multiple simultaneous active sessions can be conducted using: The Windows and Mac desktop apps enable technicians to access their console in one click, so they can provide support faster, without the hassle of a browser. Technicians can initiate new sessions or respond to online customer requests waiting in a shared queue. The Technician Console is the online interface used by support technicians to conduct remote support sessions. * Localized to: Spanish, Italian, German (and English) * Clipboard synchronization (Paste is universal, but copy requires server support) * Support for 8bpp, 16bpp and 32bpp color depths * Special Keys: Including: Esc, Tab, Alt, Up, Down, Right, Left, PageUp, PageDown, F1.F12, Control-Alt-Delete, Command, Windows-key, etc Also presets: "Fit Height", "Fit Width" and "1:1" * Intuitive Pinch to Zoom and drag to scroll. * Supports BOTH Landscape and Portrait orientations * UltraVNC MS Login Authentication Support, Server-Side Scaling and Multiple Monitor support * International keyboard support for servers that don't support direct input mode: German, Swiss-German, Russian, French, Danish and Spanish Keyboard mappings. * Support for recording and running Macros! Included SSH Key management sytem to generate, email, copy to pasteboard the SSH keys * SSH supports public-key authentication. Scroll with a side-scroller bar! Three trackpad modes. * Novel Virtual TrackPad allows for precise and intuitive control! right-click, and dragging. * Support for RDP (w/encryption support), SSH and Telnet, VNC over SSH, RDP over SSH, and arbitrary SSH port tunnels via In-App purchases * Support for sound/music redirection from your Mac and easy setup without port-forwarding / dynamic DNS with RemoterFusion add-on * Universal Binary: iPhone, iPad and iPod Touch! Buy once, run on all your devices! All iOS firmware versions (3.1.2 - 5.0) Compatible with Mac Screen Sharing, the latest UltraVNC for Windows and Linux VNC servers Supports audio streaming for OSX and RDP. Connect to all your VNC (Screen Sharing), RDP (Windows Remote Desktop), SSH and Telnet sessions from one app. Remoter is Remote Desktop Client for Mac and iOS.
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